Legal Notice

Terms and Conditions

These Terms and Conditions regulate the conditions of use of the app FallasBot owned by WOZTELL SANUKER, S.L. (hereinafter “WOZTELL”) with CIF No. B88356787, registered office at Edificio de la Estación de Atocha 20, Calle Méndez Álvaro Madrid 28045, registered in the Commercial Register of Madrid in Volume 39.065, Page M-694068, Folio 42 and with email contact

These Terms and Conditions are written in Spanish and are permanently available to the user on the website (hereinafter “the website”) as well as at the time of the start of the Chat.

I. General description of the FallasBot service

Through FallasBot the user will be able to contact, free of charge, by WhatsApp message, in eight different languages, with a virtual assistant to obtain information, without any kind of advertising, about the activities that will take place during the Fallas 2022.

FallasBot will be able to manage and answer the questions that the user sends through the Chat about the program of festivities of the Fallas 2022, recommend events close to the user’s location and organize and allow access to exclusive guided tours to Fallas. Likewise, FallasBot will perform anonymized statistical analysis of the data collected from the queries made through the application to send them to educational and research institutions.

Access to FallasBot’s services is aimed at users over 14 years of age. It can be accessed in three ways:

Scanning the QR code included in the website.
Clicking on the link included in the website.
By writing a WhatsApp message to the number +34 644 67 47 47 67.

II. Obligations
i) Of the user
The user must use FallasBot in accordance with the purposes for which it is intended, as well as with these terms and conditions, customs, use, morality and applicable regulations, avoiding illegal acts that infringe the rights of WOZTELL or the applicable regulations.

(ii) From WOZTELL
WOZTELL will make the necessary and possible efforts to make FallasBot available at all times. Make the necessary changes and updates for the operation of FallasBot, ensuring that its use is not compromised and treat user data in accordance with the privacy policy and the privacy herein.
III. Disclaimer of Liability

WOZTELL is not responsible for the content of the conversations that the User has with the Virtual Assistant or the information or messages that the User sends via the Chat. In the event that unlawful use of the Chat by users is detected, their conversation may be blocked and stored for the purposes of liability.

Furthermore, WOZTELL shall not be liable for erroneous content or last-minute changes due to weather conditions or other conditions beyond WOZTELL’s control.

WOZTELL shall act in accordance with the liability regime and the principle of effective knowledge provided for in art. 16 of Law 34/2002 of July 11, 2002 on information society services and electronic commerce.

IV. Intellectual Property

The design, software, trademarks and trade names of FallasBot are owned by WOZTELL and are protected by intellectual and industrial property laws, specifically by Royal Decree 1/1996 approving the Revised Text of the Intellectual Property Law and the Trademark Law 17/2001. In any case the use of FallasBot implies the assignment, transfer or any other waiver, in whole or in part, of the Intellectual or Industrial Property rights of WOZTELL. The user acknowledges that the reproduction, distribution, transformation, and in general, any other form of exploitation, by any means, all or part of the contents of FallasBot constitutes an infringement of intellectual property rights and / or industrial WOZTELL deriving the relevant responsibilities in case of incurring in any of the aforementioned actions.

V. Other considerations
The official version of these terms and conditions is the Spanish version, although it may be available in different languages.

WOZTELL reserves the right to modify, update and revise these terms and conditions to bring them into line with current regulations, and will inform users when these terms and conditions are updated, and the date of the last update will be included in the text.
VI. Requests and complaints

The user may direct any request or complaint regarding FallasBot to the e-mail address

VII. Applicable Legislation and Jurisdiction

These terms and conditions are governed by Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce and by Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

In the event of a dispute with a user who is a consumer, the courts and tribunals of the user’s place of residence shall have jurisdiction. However, WOZTELL informs you of its willingness to submit to alternative dispute resolution mechanisms in order to promote an amicable settlement of disputes, which can be accessed through this link

Last update March 2022


In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of personal data (hereinafter “RGPD”) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (hereinafter “LOPDGDD”), users of the App FallasBot owned by WOZTELL SANUKER, S.L.. are informed that this privacy policy is intended to inform about the conditions of collection and processing of personal data by WOZTELL SANUKER, S.L., that the purpose of this privacy policy is to inform about the conditions of collection and processing of personal data by WOZTELL SANUKER, S.L.

I. Responsible for the processing

WOZTELL SANUKER, S.L., (hereinafter “WOZTELL”) with CIF no. B88356787, registered office at Edificio de la Estación de Atocha 20, calle Méndez Álvaro Madrid 28045 and contact email

II. Personal data processed

For the provision of the service, WOZTELL will process the following personal data of the user: phone number, IP address, user name, location; these data are necessary for the provision of the service. Additionally, the user may consent to the processing of their user profile picture and WhatsApp status.

III. Purpose and legitimate basis

The data of the users of FallasBot collected when the user accesses the same through the different forms of access and sends the first message in the Chat, are treated with the following purposes:
– Manage and answer the questions that the user sends through the Chat about the program of festivities of the Fallas 2022, recommend events near the user’s location, organize and allow access to exclusive guided tours to Fallas, the legitimizing basis being the execution of the contract.
-Perform anonymized statistical analysis of the data collected in the consultations made through the application in order to send them to educational and research institutions.

IV. Recipients

It is possible that companies belonging to the WOZTELL group located in third countries may have access to the data, in which case appropriate commissioning agreements and standard contractual clauses will be signed.

In addition, WOZTELL will communicate previously anonymized user data to educational and research institutions for the purpose of statistical analysis of queries made through the App. WOZTELL may also disclose user data in compliance with a legal obligation.

V. International data transfers

The provision of the service owned by WOZTELL may involve international data transfers as WOZTELL has suppliers located in third countries. In order to ensure the protection of users’ personal data, WOZTELL will sign with these providers the relevant Standard Contractual Clauses approved by decision of the Commission on June 4, 2021.

Also, to learn about the processing of personal data of WhatsApp Business you can access through the following link.

VI. Retention period

The personal data of the users will be kept for the time necessary to manage the consultations made by them and as long as their right of deletion is not exercised.

VII. Rights of the users

FallasBot users may exercise at any time and free of charge their rights of access, rectification, deletion, limitation, opposition and portability. In order to exercise this right, you should send your request to the e-mail address

In the event that your requests are not met or have not been met as expected, you may contact the Spanish Data Protection Agency. You can obtain more information at

Last updated March 2022